Return Policy
To return a product, please visit our Customer Order Online Help Center. Enter your order number and the billing zip code to retrieve your order and select the products you would like to return. Follow the directions on-screen to begin the return process. All products must be returned in new/unused condition. Shipping must be prepaid by the customer on all returns. Refund will be given on merchandise returned, less shipping & packaging. We do not accept C.O.D. returns.
Alternatively, you can contact our Customer Service Department at (800) 441-6287 to obtain a return authorization number. Your return authorization number is valid for a period of 30 days from the date you received your order. Any returns without a valid return authorization number will cause a delay in your refund or be refused. Please write the return authorization number below our return address on the outside of the box.
If you return an item within the allowable 30-day return period with a valid return authorization number, the refund will be applied to the original method of payment. If you made the purchase using:
Cash, check, or money order: You’ll receive either a cash or check refund.
Credit card: The refund must be issued to the same credit card you used to make the purchase.
PayPal: The refund will be issued to your PayPal account.
Gifts: Credit is issued to the billing/payment method on file, or a WeatherTech Gift Card.
If you return merchandise after the noted 30-day return period, your refund will be issued onto a WeatherTech Gift Card.
TechFloor Returns
Shipping must be prepaid by the customer on all TechFloor home tile returns. We do not accept C.O.D. returns. Refund will be given on merchandise returned, less shipping & restock fee. All TechFloor home tile returns are subject to a 15% restock fee. A single TechFloor tile purchase is not returnable. Please reference details aforementioned regarding refunds.
Car Cover Returns
Each Car Cover is custom cut and sewn to your vehicle's make, model and year, therefore we cannot accept returns for Car Covers once an order has been placed.
Return Policy for Holiday Purchases
In the case of items purchased as gifts during the holiday season, we do extend our return policy from the standard 30 days, and all applicable details about refunds apply. You can purchase at any time before Christmas with the peace of mind that the person for whom you bought will have a stress-free return time frame.
ALL products must be returned to:
WeatherTech Direct, LLC
1 WeatherTech Way
Bolingbrook, IL 60440